Back to Work

Helping grassroots organisations support refugees

For Refugees

For Refugees supports grassroots organisations responding to people fleeing conflict and persecution, filling gaps that large charities often can't. The organisation needed a clear strategic direction and digital presence while remaining agile enough to respond to rapidly changing crisis situations.

We curated a specialist volunteer team and worked collaboratively with refugees, partners, and donors to shape a strategy that balanced empathy, urgency, and sustainability.

Outcomes

  • Led co-design workshops with refugees and partner organisations
  • Conducted donor experience research to inform strategy
  • Defined a clear organisational strategy and priorities
  • Designed and launched a new website to support fundraising and awareness
Helping grassroots organisations support refugees
For Refugees co-design workshop

Next Case Study

Improving customer journeys during flight delays

Jetstar Airlines